Frequently Asked Questions by our Clients

What payment methods do you accept?
We accept cash, checks, and these credit cards: American Express, MasterCard, Visa and Discover.

Do you follow any privacy policy?
Yes. We respect your privacy, and that very much includes your personal details. Please read our
Privacy Policy page for more information.

When do I need to make a reservation?
Ideally, you should make a reservation at least 24 hours in advance. However, we know that travel plans can change at the last minute, and make every effort to honor last minute requests.

Where do I meet my chauffeur at the airport?
Our chauffeurs wait at the meet-and-greet areas in airports. However, you can request a curbside pickup if you wish. In the event that your flight is delayed, we can make accommodations. We have an automated system that checks for delays and gate changes. However, if you’ve made flight changes, please share the new flight details with us at least three hours in advance.

Are you capable of managing large groups and events such as office excursions and delegations?
Yes, we are fully equipped to handle large corporate events such as office excursions and delegations. We provide safe, comfortable and reliable transportation to and from train and bus stations, parking areas and corporate facilities.

Do I need to pay tolls?
Your driver may need to take toll roads or bridges to get you quickly to your destination. You will be informed about and billed for all tolls incurred on the trip.

Do I need to pay the parking fee?
Yes, you do unless you want to save it and request an outside pickup. In an outside pickup, a driver waits for you outside the airport terminal. After you collect your luggage and are ready to come out, you call us and the car comes to the pickup area.

Can I get a vehicle by the hour for an out-of-town trip?
Yes, you can if it’s a round trip. A round trip is when a driver takes you somewhere, waits for you, and brings you back. Going back on a different date is not considered a round trip.

How much notice is needed to cancel a reservation?
We ask our customers to cancel their reservations at least 24 hours in advance. Cancellations made later than this will result in a cancellation fee.

Still have a question? Contact us now!